FAQ

Frequently Asked Questions

📦 Shipping

How long does delivery take?
Orders are processed within 1-2 business days. Delivery time is 3-7 business days for Portugal and 7-14 days for the rest of Europe.

Is shipping free?
We offer free shipping on orders over €50. For orders below this amount, shipping costs are calculated at checkout.

Can I track my order?
Yes! After shipment, you will receive an email with the tracking number to follow your order.

🔄 Returns

What is your return policy?
We accept returns up to 14 days after receiving the product, provided it is in perfect condition and in its original packaging.

How do I make a return?
Contact us via the Contact page with your order number and the reason for the return. We will guide you through the process.

💄 Products

Are the products suitable for sensitive skin?
Our products are formulated with high-quality ingredients. We always recommend performing a patch test on a small area of skin before use.

Are the products tested on animals?
No. All our products are cruelty-free.