Transportation Policy

Shipping Policy

At Zavelyna, we work to ensure your order arrives quickly and safely. Here you will find all the information about our shipping services.

1. Order Processing

Orders are processed within 1 to 2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

2. Delivery Times

Mainland Portugal: 3 to 5 business days
Islands (Azores and Madeira): 5 to 10 business days
Europe: 7 to 14 business days
Rest of the World: 14 to 21 business days

These are estimated times and may vary depending on the carrier and location.

3. Shipping Costs

Free shipping on orders over €50
For orders below this amount, shipping costs are automatically calculated at checkout based on destination and weight.

4. Order Tracking

Once your order has been shipped, you will receive an email with a tracking number to follow your delivery in real-time.

5. Failed Delivery

If delivery is not possible (absence, incorrect address, etc.), the carrier will leave a notice and attempt a second delivery. If it is still not possible, the order will be returned to the sender, and we will contact you to resolve the situation.

6. Damage During Transit

If you receive your order damaged, please photograph the product and packaging and contact us immediately via the Contact page. We will resolve the situation as quickly as possible.